E-commerce store manager: I run your online store as if it were mine

I take ownership of your online store: developers, suppliers, catalog, offers, orders and reporting. You keep the decisions; I handle the work and keep you informed.

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An e-commerce store manager is the person who keeps an online store running and improving every day. I do this remotely for Shopify and WooCommerce stores: I manage the developers, suppliers and shipping companies, keep the catalog and prices accurate, run the offers, follow the orders and send the owner a short weekly report. This is ownership of the store's operations, not data entry.

Who this service is for

This service fits you if one of these sounds familiar:

You own a store that sells, but its daily work eats your whole week
You deal with a developer, a designer, suppliers and a shipping company, and you are the only link between them
Products, prices and offers on the store are often out of date
You want to grow the store, but there is no one to plan and follow up
You want to step back from daily operations and focus on growing the business

If you only need someone to upload products from a sheet, a data-entry assistant is cheaper. What I offer is someone who thinks about the store as a whole and takes responsibility for it.

What I handle, area by area

Store development

A clear roadmap for the store and priorities for new features
Writing requirements for developers and designers and tracking delivery
Themes, apps and plugins on Shopify and WooCommerce
Testing every change before it goes live

Integrations

Payment gateways and shipping and delivery companies
Inventory, accounting and systems such as Odoo
Marketplaces and other sales channels
Analytics tools and automation between systems

Suppliers and purchasing

Finding, vetting and communicating with suppliers
Negotiating prices and supply terms, with your approval
Purchase orders and delivery follow-up
Watching stock and flagging reorders in time

Catalog and pricing

Adding products and organising collections
Clear titles and descriptions in Arabic and English, written for search
Regular competitor price checks
Periodic reviews of product data quality

Offers and marketing

Planning offers, discounts and seasonal campaigns
Emails and notifications to subscribers
Social media content for the store
Reviewing campaign results and suggesting what to change

Orders, customers and reporting

Following orders, shipping and returns
Customer messages and complaint resolution
Weekly sales, stock and performance reports
Documenting procedures so the store runs on a steady system

How the first month works

Understanding the store. I review the store, its products, apps, suppliers, shipping and the last months of orders, and I ask you about your goals and your limits.
A list of quick fixes. I send you a short list of what is broken or missing, ranked by impact: wrong prices, weak product pages, slow replies, gaps in stock.
Taking over the routine. I start running the daily work: orders, catalog updates, supplier follow-up and customer messages.
A development plan. We agree on the bigger improvements, who does them and when, and I start coordinating them.
The first weekly report. From the first week you get a short summary of what was done, what needs your decision and what comes next.

How we work together

One point of contact

I deal with developers, suppliers and shipping companies. You only deal with me.

The key decisions stay yours

Prices, budgets, new suppliers and contracts come to you with a clear recommendation before anything is done.

Access you control

I work through staff accounts and shared tools, never your personal passwords. You can see and change my access at any time.

Regular, short reporting

A weekly summary you can read in two minutes, and a direct message whenever something needs you sooner.

Experience behind this service

I manage the Shopify store of Orisdi, an online store. My work there covers the catalog and product data, pricing and competitor comparison, offers and marketing content, listing on other e-commerce platforms, and the store's day-to-day operations.

Before that, I coordinated web and mobile app projects at Softylus, a software company, which is why I can speak with developers in their language and check their work before it reaches your customers.

I have worked online since 2014, starting on oDesk and Elance, and I am Top Rated on Upwork with 100% Job Success. You can read what clients say about me on the home page.

Platforms and tools

Shopify, WooCommerce and WordPress for the store. Odoo and Zoho for operations and inventory. Google Workspace, Excel and Google Sheets for reports. Trello and Lark for tasks. Canva for quick visuals, and AI tools and automation to remove repetitive work.

FAQ

Questions business owners ask

How is a store manager different from a virtual assistant who uploads products?

A data-entry assistant follows instructions task by task. A store manager owns the outcome: he decides what needs doing, coordinates developers and suppliers, follows orders and reports to you. You give direction and decisions, not daily instructions.

Do I need to give you my store password?

No. On Shopify and WooCommerce I work through a staff account with only the permissions the work needs. You can review or remove that access at any time.

How do you charge for store management?

Usually as a monthly arrangement based on the hours and the scope the store needs, agreed in writing before we start. Small stores can start with a lighter scope and grow from there. Contact me with a link to the store and I will suggest a scope.

Do you work with stores on platforms other than Shopify?

My daily work is on Shopify and WooCommerce. For other platforms the operations work is the same, and I learn the platform's admin quickly; we can agree on that before starting.

Need someone to take operations off your plate?

Send me a short note about your business and what you need, and I'll get back to you soon.

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