Expert Virtual Assistant & Business Operations Specialist
I take operations off business owners' plates: running online stores, coordinating technical projects and handling day-to-day work, with full ownership and a clear system.
Ahmed Mahmoud Shafea is an expert virtual assistant and business operations specialist based in Alexandria, Egypt, working online since 2014. He runs e-commerce stores end to end on Shopify and WooCommerce, coordinates web and mobile app projects, and supports business owners in Saudi Arabia, the UAE, Qatar, Kuwait, Iraq, Egypt, North America and Europe, in Arabic and English. He is Top Rated on Upwork with 100% Job Success.
I'm Ahmed Mahmoud Shafea, an expert virtual assistant and business operations specialist based in Alexandria, Egypt. I started working online in 2014 on oDesk and Elance, before the two merged into Upwork, and since then I've worked remotely with business owners and teams across the Middle East and North America, in fields from e-commerce and software companies to real estate and recruitment.
I don't stop at doing what I'm asked. I learn how the business runs, find the bottlenecks and take ownership of day-to-day operations, so the owner can focus on the decisions that grow the business.
Honesty and truthfulness come first in my work: I treat a client's data, accounts and customers as if they were my own, and I flag any mistake or delay before I'm asked about it. I stay dedicated to the work I take on until it's done, which is why several of my clients have stayed with me for years.
My background is in accounting, and I love to keep learning: I've studied project management and data analytics, and I'm now building my skills in AI and automation so I can give my clients faster, more accurate work.
Mobile apps, websites and web platforms, from idea to launch.
I run your store as if it were mine: full responsibility, not just data entry.
Task coordination, simpler workflows and remote team follow-up.
Outreach campaigns and follow-ups that turn leads into users and partners.
Account management, content plans and publishing in Arabic and English.
Handling tickets and following cases to resolution, in Arabic and English.
Using AI tools and automation to remove hours of repetitive manual work.
Collecting, cleaning and analysing data with Excel, Google Sheets and Python.
Inventory control, purchase order records and pricing reports.
Sourcing and screening candidates and coordinating interviews.
Managing the Shopify store: the catalog, products and data quality, pricing and competitor price comparison, offers, discounts and marketing content, listing on other e-commerce platforms in Iraq, and the store's day-to-day operations.
Coordinating the app project across product, marketing and operations, collecting feedback from experts and users and turning it into product improvements and features, tracking tasks and deliverables, and introducing the platform to professionals and content creators.
Coordinating work and following up on projects, organising operations and daily tasks, managing social media accounts, and handling research and follow-ups.
Handling support tickets and customer service in English: reviewing transactions, balances and refunds, and following complaints through to a resolution.
Coordinating web and mobile app projects with the development team and leadership: tracking tasks and deliverables, team communications, project data management and recruitment support, with workflow automation using Python and tools like Zoho, Trello and Lark.
Ahmed is a hard working guy. He’s honest. Whenever I give him a task he completes it right away accurately. I still have him working on another project.
I am so fortunate to have Ahmed working on projects for me. He is responsive, professional and completes each project accurately and quickly. Thank you, Ahmed!
Ahmed Shafea is a very reliable and trustworthy contractor. I highly recommend him and will definitely be working again with him in the near future. Thank you Ahmed for your professionalism and hard work. You have been a great asset in my team.
Ahmed has been a very committed, reliable, and hard-working person. We were happy to have him on the team and will be happy to work with Ahmed again. Highly recommended!
Ahmed is just an excellent freelancer. Quality of work was very good, Adherence to deadline was fantastic he was so fast and efficient. Communication was perfect can not ask for more from a freelancer. Thanks Ahmed.
Ahmed was a reliable personal assistant who consistently followed instructions and demonstrated resourcefulness. He managed tasks efficiently and was dependable throughout our collaboration. I appreciate his efforts and would recommend him to other employers looking for a reliable assistant. Thank you, Ahmed, for your support.
Great work, did exactly what I was looking for and showed above average initiative and competence in the task.
Ahmed followed instructions well, he is a fast worker adhering to dead lines. He accepted corrections gracefully. I would hire him again.
Ahmed is a valuable upworker. Always completed the tasks enthusiastically and accurately ahead of time. I was very impressed.
Ahmed is great! I trust him. He is perfect for research based tasks like this one I hired him for.
He is excellent freelancer and meet all his deadlines on time. Want to re hire again.
Absolutely awesome work. Highly recommended!!
I start with the business, the goal and the constraints before doing anything.
I turn the ask into clear tasks with priorities, dates and an owner for each.
I follow execution daily and report progress and blockers as they happen.
I document what worked and simplify what repeats so the system runs with less effort.
Bachelor of Commerce, Accounting · Alexandria University
Arabic: native · English: professional working
How a small online store can track stock, set reorder points and manage purchase orders with suppliers using a spreadsheet or its store platform, before it needs a full ERP.
Read the articleHow to build a short weekly report for a small business or online store in Excel or Google Sheets: the few numbers that matter, what needs a decision, and what comes next.
Read the articleA simple method to plan a month of social media posts for a business or a personal brand: content pillars, post formats, a calendar, bilingual writing and a monthly review.
Read the articleI run the store day to day: products and pricing, offers, orders and customer messages, plus suppliers, developers and integrations. You get a short regular report and make the key decisions.
Yes. I have worked remotely since 2014, Cairo is only 0 to 2 hours behind the Gulf, and I work in Arabic and English. All I need is staff access to your store and the tools you already use.
Yes. I handle the day-to-day communication and follow-up. Prices, budgets and agreements come to you with a clear recommendation before anything is done.
Shopify, WooCommerce and WordPress for stores; Odoo and Zoho for operations; Trello, Lark and Google Workspace for coordination; Excel, Python and AI tools for data and automation.
On my Upwork profile: Top Rated, 100% Job Success and 4.9 out of 5 from 61 client ratings. Some written reviews are also on this page.
Send me a message on WhatsApp or email with a short note about your business. We agree on the scope in a short call, then I start with a clear plan. You can also hire me through Upwork.